Refund Policy

Refund Policy

Overview We want you to be completely delighted with your purchase from Miniunbox. If you are not entirely satisfied, we are here to help. Our return policy lasts for 30 days from the date you receive your item. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

Eligibility for Returns To be eligible for a return, your item must be unused, in the exact same condition that you received it, and in its original packaging. All miniature kits, blind boxes, and DIY sets must be unopened. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Non-Returnable Items Several types of goods are exempt from being returned. These include:

  • Gift cards

  • Downloadable software or digital products

  • Items that have been opened, partially assembled, or used (especially DIY miniature kits)

  • Final sale or clearance items (unless defective)

Initiating a Return To start a return, please contact us at support@miniunbox.com with your order number and the reason for your return. If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Late or Missing Refunds If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@miniunbox.com.

Exchanges We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the exact same product, please email us at support@miniunbox.com with photos of the damaged item within 48 hours of delivery.

Return Shipping You will be responsible for paying for your own shipping costs for returning your item, unless the item arrived damaged or we made an error with your order. Original shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Contact Us If you have any questions about how to return your item to us, please reach out: Email: support@miniunbox.com Address: 83 Spring Bank, East Riding of Yorkshire, United Kingdom